We want you to love your Bluebell Free order. If you change your mind or something isn't right, here is how our returns and exchanges process works.

1. Your 14-Day Right to Cancel

As a UK consumer, you have a legal right to cancel your order for any reason within 14 days of receiving your goods, under the Consumer Contracts Regulations 2013. To cancel, simply contact us at [ADD UK SUPPORT EMAIL] within 14 days of delivery, quoting your order number.

Once you have told us you wish to cancel, you then have a further 14 days to send the item(s) back to us.

2. How to Return an Item

1. Email us at [ADD UK SUPPORT EMAIL] with your order number and the item(s) you'd like to return.
2. We will confirm the return address and any next steps.
3. Pack the item securely, unused and in its original packaging where possible, and send it back to us.

3. Condition of Returned Items

Items should be returned unused, unworn, and in their original condition and packaging, with all tags attached where applicable. This does not affect your statutory rights for faulty or damaged goods.

4. Refunds

Once we receive your returned item (or evidence that you have sent it), we will process your refund within 14 days, to your original payment method. We will notify you by email once your refund has been issued.

5. Exchanges

If you'd like a different size or colour, let us know at [ADD UK SUPPORT EMAIL] when you request your return and we'll do our best to arrange an exchange, subject to stock availability.

6. Faulty or Damaged Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us at [ADD UK SUPPORT EMAIL] as soon as possible with a photo of the issue. Under the Consumer Rights Act 2015, you are entitled to a free repair, replacement, or refund, and this does not affect your 14-day cancellation right above.

7. Return Postage

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8. Non-Returnable Items

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