We are pleased to offer free shipping on all orders delivered within the UK.

1. Processing Time

Orders are processed within [1-2] business days of payment being confirmed. You will receive an email confirmation once your order has been dispatched.

2. Delivery Times

Estimated delivery time within the UK is [X-Y] business days from dispatch. Delivery times are estimates and not guaranteed - occasional delays can occur due to courier volumes, weather, or other events outside our control.

3. Delivery Costs

Delivery is free on all orders shipped within the UK. [Add any conditions here, e.g. minimum order value, if applicable.]

4. Tracking Your Order

Once your order has been dispatched, you can track its progress using the "Track Order" link in our website menu, or with the tracking details sent to your email.

5. Missed or Delayed Deliveries

If your order has not arrived within the estimated delivery window, please contact us at [ADD UK SUPPORT EMAIL] with your order number and we will investigate with the courier on your behalf.

6. Incorrect Address

Please make sure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we will do our best to help resolve the issue.

7. International Orders

[If you ship outside the UK, add details of destinations, costs, and estimated delivery times here. If you currently only ship within the UK, you may remove this section.]

Last updated: [DATE]